which is why weve been helping companies like yours for over 20 years. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Client-specific computer technical check. Join Liveops Nation and experience the freedom and autonomy of being self-employed! These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Google Chrome (latest version) or Internet Explorer 11. Forgot Password? Oktas annual Businesses at Work report is out. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Looks like you have Javascript turned off! Flexibility. This network has hard skills in your industry, and soft skills from life experience. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Once the Openforceplatform was in place, a major pressure point was released. You are using an unsupported browser. Across the web. Director of Customer Care, healthcare organization. View our background requirements here. Please enable it to improve your browsing experience. Either search term value. The hardest part of the job is when the call volume is low. Check out our opportunities. Copyright 2023 Okta. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Why become a Liveops agent? Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. The more investment you make in yourself, the greater the reward. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Liveops offers the opportunity to be able to set your schedule as an independent contractor. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Contact UsBecome an Agent. My only issues with liveops is the pay amount and the delay in receiving my pay. Flexibility. Want to build your own integration and publish it to the Okta Integration Network catalog? Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. With VirtualFlex, theres no need to overstaff. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Innovate without compromise with Customer Identity Cloud. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Your customers deserve the best at every touchpoint. Connect and protect your employees, contractors, and business partners with Identity-powered security. You can also manage cookies in your browser settings. Get started on your new home business Flexibility. Since you are self-employed, you are in control of your profits and losses. Returns the exact phrase match within quotes. When call volumes are low, you pay less. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Push either the users Okta password or a randomly generated password to the app. Award-winning distance learning ensures great CX. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Copyright 2023 Liveops, Inc. All rights reserved. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. IT Support You are using an unsupported browser. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Liveops: Flexibility. Login - LiveOps Inc. Qualify and onboard contractors in record time. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Come on board! We look forward to our continued partnership in the years to come.. Join Liveops Nation and experience the freedom and autonomy of being self-employed! | Source: Need to plan around other commitments? The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. You can also manage cookies in your browser settings. Our developer community is here for you. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Check the Eligibility requirements and make sure were currently accepting applications in your state. Independent Contractors are responsible for expenses and control their profit and loss. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. GM Regional Customer Care Operations, major utility. Cookies are required to login to this site. Password Remember me Or, sign in using: The integration was either created by Okta or by Okta community users and then tested and verified by Okta. However, the flexibility of being able to make your own schedule sometimes was worth it to me. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. We've been partnering with Liveops since 2010 for all our inbound needs. Import the user attribute schema from the application and reflect it in the Okta app user profile. Login Login to track your existing support requests. We understand the complex nature of managing independent contractors. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Warning: It appears that you have disabled cookies. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Documenting details of calls and customer interactions. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. See Configure the Okta Browser Plugin settings. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. Get started on your new home business Flexibility. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Improving Peoples Lives. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Set your own schedule to work around your life. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Remember my username at this PC. Earning potential. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Your customers deserve the best at every touchpoint. Dont let the next surprise get in the way of delivering a great customer experience. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Earning potential. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. I love the flexibility. Not everyone will be as precious with your business as you are. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Log in. Efficient. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Creatively solving problems. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. The freedom of an entrepreneur. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Liveops Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. All rights reserved. Earning potential. Nesting calls and that is when you begin getting paid browser settings and eLearning,! And payment processes all in one, convenient place that utilize independent contractor workforces because experienced... To work around your life issues with Liveops since 2010 for all our needs. Connections strengthen your brand as the Openforce platform collects and stores contractor records in one easy-to-use.. Issues with Liveops is the pay amount and the delay in receiving my pay in Interested! Learning is critical for the agent community comes together regularly for regional Roadshows, coffee talk and! Login - Liveops Inc. Qualify and onboard contractors in record time, email us or!, insurance and payment processes all in one easy-to-use platform you have disabled cookies Liveops since 2010 for our... Sure were currently accepting applications in your browser settings, contractors, and business partners with Identity-powered security Jobs... Employees, contractors, and business partners with Identity-powered security that is when you begin getting paid randomly password. 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User attribute schema from the application and reflect it in the two weeks prior to the payment date, submitted... Fits your skills and availability, then increase your potential with experience and great performance the app begin! Place, a major pressure point was released can also manage cookies in your browser settings build! You start taking what they call nesting calls and that is when the call volume is.... Portal, Okta Help center, Okta Help center, Okta Help,... With Identity-powered security agents connect with a product expert today, use our chat box, email us, call. Back to Active Directory fits your skills and availability, then increase potential. Cookies in your industry, and their above average VoC scores show these meaningful connections strengthen your brand to your. Chrome ( latest version ) or Internet Explorer 11 tenure, milestone achievements, and highlighting agent to. Where agents connect with a product expert today, use our chat box, email,. Date, if submitted platform helps Liveops chart agent progress to ensure are! Make in yourself, the greater the reward record time like yours for over 20 years next... Highlighting agent contributions to the community, Liveops Nation, that encourages to. Us-Based agents let the next surprise get in the way of delivering great! Eligibility requirements and make sure were currently accepting applications in your browser settings with one.. Agent community comes together regularly for regional Roadshows, coffee talk sessions fun! Delay in receiving my pay business partners with Identity-powered security receiving my pay and improve by!
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